Charter of Rights

We respect the right of each Service User to lead as independent and fulfilling life as possible. We have set out a Service User’s Charter of Rights which we believe should be the minimum entitlement for each Service User. Our Care Staff are sensitive to, and will observe, the following standards, which we have identified:

It is the right of each Service User to make informed choices and to take managed risks; there is a certain amount of risk associated with each aspect of our lives.

Each Service User is an individual with individual needs, wants and desires. This individuality will be recognised and respected to ensure promotion and maintenance of the Service User’s dignity, privacy and self-worth.

Each Service User, as an individual, has the right to fulfil his / her potential for personal choice of lifestyle and opportunities. This extends to the right of the Service User to express their views as to what is important to them in relation to their care, provision and support.

Each Service User has the right to a Care Service that does not discriminate based on race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation.

Each Service User has the right to refuse anybody entry to their home. This will include the Homecare Support Worker where the Service User feels an element of incompatibility as he/she perceives it.

Each Service User has the right of access to their personal Care Records, and to annotate them accordingly. He/she have the right to be consulted with respect to the Care Services provided and to be involved in ongoing reviews of the same. Where, for reasons of mental frailty, the Service User is unable to make his / her wishes known directly, an appointed advocate may fulfil this purpose.

Each Service User has the right to details of the Contract with respect to the Care Services offered, including the costs involved, prior to the commencement of the service.

Each Service User has the right to be assured no personal or confidential information concerning their affairs will be disclosed to a third party without their express written permission.

Each Service User has the right to complain about any element of the Care Service, and to do so without fear of any intimidation, recrimination or reprisals.